Customers will experience problems with Mule Runtime

Incident Report for EU1 - Anypoint Platform

Postmortem

Our commitment to you:
We sincerely apologize for the impact this issue caused you and your business. It is our goal to provide world-class service to our customers, and we are continuously assessing and improving our tools, processes, and architecture to provide our customers with the best service possible.

Root Cause Analysis Document Link: Customers may have experienced issues while upgrading to the new Mule Runtime patch - August 9th 2023

If you have additional questions or need further support, please open a case with Support via the Help portal.

Posted Aug 16, 2023 - 11:06 PDT

Resolved

This incident has been resolved.

Posted Aug 09, 2023 - 08:04 PDT

Identified

Customers will experience issues while using Mule August Patch 3.9.5. Engineering teams have identified the problem and we are working towards resolution. While issue is being addressed please do not use the upgrade to the August Patch 3.9.5.

Posted Aug 09, 2023 - 06:41 PDT

Investigating

Customers will experience issues while using the Mule August Patch 3.9.5 on Cloudhub. Our teams are investigating.

Posted Aug 09, 2023 - 06:31 PDT

This incident affected: Anypoint Management Center (Runtime Manager).