All Systems Operational
Anypoint Management Center Operational
Access Management Operational
API Manager Operational
Runtime Manager Operational
API Analytics Operational
Anypoint Monitoring Operational
API Functional Monitoring Operational
Anypoint Security Operational
Secrets Manager Operational
Security - Edge Operational
Tokenization Operational
Communities and Engagements Operational
API Community Manager Operational
Exchange Operational
Design Center Operational
Flow Designer Operational
API Designer Operational
API Mocking Service Operational
Design Center Projects Operational
Runtime Services Operational
Runtime Fabric Operational
Anypoint MQ Operational
Object Store v2 Operational
Scheduler Operational
Log Aggregator Operational
Insights Operational
Persistent Queues Operational
Anypoint Partner Manager v2 ? Operational
Anypoint Visualizer Operational
DataGraph Operational
MuleSoft Composer for Salesforce Operational
MuleSoft Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - Sep 24, 2021: No Downtime for OSv1 upgrade. The Encryption at Rest that was planned for this release window is now removed and a new future announcement will provide additional details Please see the link below for details of the previously planned activity:
https://help.mulesoft.com/s/article/Anypoint-Platform-CloudHub-Data-Migration-September-October-2021


Sep 24, 17:30 PDT
Update -
Bug fixes & back-end performance enhancement releases

Anypoint Webserver: Deprecate TLS v1.1 for Anypoint Web Servers. No downtime anticipated.


Sep 24, 12:38 PDT
Scheduled - On Thursday, Sep 30, 2021 between 10AM and 3PM PDT (1PM - 6PM EDT, 5PM-10PM UTC)

Customer Impacting / Downtime Announcement(s)

ATTENTION: up to 2 hours of service interruption is expected during this maintenance window.

We will be performing a scheduled upgrade of the Tokenization service.
*** Service Impact Details:
** Applications:
Tokenization
* User Experience(UX): Security tab -> Tokenization formats will not be available
Runtime Manager tab -> Tokenization services will not be available
* API Calls: REST API calls will fail.
* Existing Runtimes: are not impacted.

ATTENTION: up to 15 minutes of performance degradation is expected.

We will be performing a scheduled upgrade of the Exchange database which will add load to the engine and might degrade performance.
*** Service Impact Details:
** Applications:
Exchange
* User Experience(UX): Asset creation and retrieval might perform slower than usual.
* API Calls: REST API calls for Asset creation and retrieval might perform slower than usual.
* Existing Runtimes: are not impacted.

ATTENTION: up to 2 hours of performance degradation is expected.

We will be performing a scheduled upgrade of an internal database which will add load to the engine and might degrade performance.
*** Service Impact Details:
** Applications:
Exchange
Anypoint DataGraph
* User Experience(UX): Asset publication might perform slower than usual. DataGraph endpoint updates might perform slower than usual.
* API Calls: REST API calls for Asset publication might perform slower than usual.
* Existing Runtimes: are not impacted.

ATTENTION: up to 1 hour of service interruption is expected during this maintenance window.

As part of our efforts to enhance our security posture to best protect our customer data, we are updating our databases to have encryption at rest. The OSv1 POST/PUT/DELETE functionality will be disrupted for up to 15 minutes during the maintenance window.
Please see here for more details - https://help.mulesoft.com/s/article/Anypoint-Platform-CloudHub-Data-Migration-September-October-2021

Service impact details:
Runtime Manager -
Application deployments through Runtime Manager will fail or will be delayed for up to an hour.
API Manager -
- API deployments through API Manager will fail or will be delayed for up to an hour.
Design Center
- Design Center test experience will be degraded for up to an hour.
Scheduler -
- Application schedules can be delayed by up to an hour.
Object Store v1 -
- Applications using OSv1 (Mule 3.x) will not be able to write/update data while experiencing transaction failures. OSv1 POST/PUT/DELETE API calls will fail up to 15 mins.

During maintenance downtime:
Existing Runtimes/Applications: The existing applications that are running will not be impacted. However, updates and restarts will be delayed for up to an hour.
New Runtimes/Applications: Requests for new application deployment will be delayed for up to an hour.
User Experience(UX): Applications, DLB, VPNs and VPC UI will be in read-only mode. Updates will not work but assets will be visible and will not be impacted.
API Calls: OSv1 POST/PUT/DELETE API calls will fail for up to 15 mins. GET requests will continue to work.
CloudHub POST/PUT/PATCH/DELETE API calls will fail for up to 30 mins. GET requests will continue to work.
Metrics Data: Metrics data will be delayed by up to 30 mins.


Sep 17, 13:57 PDT
Past Incidents
Sep 24, 2021
Resolved - We have resolved the issue. We will be providing an RCA via our support portal in the next 5 business days.
Sep 24, 08:39 PDT
Investigating - Customers will be unable to deploy new applications to Runtime Fabric. Current runtimes are not impacted. Teams are investigating.
Sep 24, 08:26 PDT
Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 12:23 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 10:03 PDT
Update -
Bug fixes & back-end performance enhancement releases

* Anypoint OSv2
Anypoint OSv2 service will be migrated to a new infrastructure in the us-east-1, us-east-2 and us-west-1 regions. The SSL certificate for Anypoint OSv2 will change in these regions. Applications will not experience downtime with this change unless client applications are configured with certificate pinning, which is not supported on Anypoint OSv2.


Sep 10, 15:41 PDT
Update - Anypoint VPN Infrastructure Update

As part of regular maintenance mandated by our infrastructure provider, MuleSoft is upgrading the infrastructure and configuration powering your VPN connectivity. We will be performing a scheduled upgrade on the underlying infrastructure of the platform on following dates

Non-production VPNs in EU control plane and US control plane - September 27th to September 30th
Production VPNs in EU control plane - Oct 14th scheduled maintenance windows.
Production VPNs in US control plane - Oct 16th scheduled maintenance windows.

For VPNs that are not set up to be Highly Available, this will incur a downtime. However, Customers can take this update in their own planned Maintenance Windows by availing the VPN "Update" button that was released on July 12th .

See https://help.mulesoft.com/s/article/Anypoint-VPN-Upgrade-2021 for details.


Sep 9, 12:10 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 6, 10:00 PDT
Scheduled - On Thursday, Sep 16, 2021 between 10AM and 3PM PDT (1PM - 6PM EDT, 5PM-10PM UTC)

Customer Impacting / Downtime Announcement(s)

ATTENTION: up to 2 hours of service interruption is expected during this maintenance window.

We will be performing a scheduled upgrade on part of the platform’s underlying infrastructure.
*** Service Impact Details:
** Applications:
API Mocking Service
During Maintenance Downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX): Shareable Links capabilities may be disrupted as the database will be restarted.
* API Calls: Calls to Shareable Links API may be disrupted as the database will be restarted.

Advance Notification - ATTENTION: Anypoint VPN infrastructure update

As part of regular maintenance mandated by our infrastructure provider, MuleSoft will be upgrading the infrastructure and configuration powering your VPN connectivity.
We will be performing a scheduled upgrade on the underlying infrastructure of the platform on Sep 16 in the EU Control plane and Sep 18 in the US Control plane during scheduled maintenance windows. For VPNs that are not set up to be Highly Available, this will incur a downtime.
However, customers can take this update in their own planned Maintenance Windows by availing the VPN “Update” button that will be released on July 19th . See https://help.mulesoft.com/s/article/Anypoint-VPN-Upgrade-2021 for details.

We advise customers to leverage the self-service feature (“Update” button) and upgrade the VPN in a non-Production environment and then Production at the earliest. Waiting till the end or letting the upgrade happen during the maintenance window could result in a high volume of cases for customer support, causing a delay in response time.



Jul 19, 13:32 PDT
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.