All Systems Operational
Anypoint Management Center Operational
Access Management Operational
API Manager Operational
Runtime Manager Operational
API Analytics Operational
Anypoint Monitoring Operational
API Functional Monitoring Operational
Anypoint Security Operational
Secrets Manager Operational
Security - Edge Operational
Tokenization Operational
Communities and Engagements Operational
API Community Manager Operational
Exchange Operational
Design Center Operational
Flow Designer Operational
API Designer Operational
API Mocking Service Operational
Design Center Projects Operational
Runtime Services Operational
Runtime Fabric ? Operational
Anypoint MQ Operational
Object Store v2 Operational
Scheduler Operational
Log Aggregator Operational
Insights Operational
Persistent Queues Operational
Anypoint Partner Manager v2 ? Operational
Anypoint Visualizer Operational
DataGraph Operational
MuleSoft Composer for Salesforce Operational
MuleSoft Composer Operational
MuleSoft Help Center Operational
MuleSoft RPA ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Thursday, Feb 2, 2022 between 10AM and 3PM PDT (1PM - 6PM EDT, 5PM-10PM UTC)

Load Balancer update


Announcement
MuleSoft has an upcoming scheduled upgrade for CloudHub 1.0 Dedicated Load Balancers, which will require DLBs to run on the latest version to maintain high reliability and security.

DLB Automatic Upgrade Dates
Sandbox - February 6-10, 2023
Production - February 18-19, 2023

Important Note
Customers who haven’t upgraded or deployed a new DLB since October 2021. The two significant changes are that weak cipher suites are disabled and customers using static IPs need to allowlist the additional static IPs for DLBs. MuleSoft recommends customers to review the KB Article (https://help.mulesoft.com/s/article/February-2023-Dedicated-Load-Balancer-Scheduled-Upgrade) and take the required action.

Bug fixes & back-end performance enhancement releases


Runtime Manager
- We will be doing a scheduled upgrade on part of the platform underlying infrastructure, moving traffic to an enhanced service.

Customer Impacting / Downtime Announcement(s)


*** ATTENTION: up to 60 minutes of service interruption is expected. ***

We will be performing a scheduled upgrade of an internal database.
*** Service Impact Details:
** Applications:
- Access Management
* Down / Unavailable: All requests will fail when:
- Logging into Anypoint Platform
- Creating or updating organizations
- Inviting or updating users
- Creating or updating teams
- Creating or updating environments
- Configuring or updating multi-factor authentication
- Configuring or updating identity providers
- Creating or updating connected apps
- Creating access tokens
* Degraded: Some requests will fail when:
- Authorizing permissions and resources
- Authenticating clients and access tokens
- Getting organization information
- Getting user profiles

*** ATTENTION: up to 90 minutes of service interruption is expected during this maintenance window for the following ***

We will be performing a scheduled upgrade of an internal database for Application Network Graph
*** Service Impact Details:
* Applications:
- Exchange
- API Manager
- Runtime Manager
- Datagraph
- Governance
During maintenance downtime:
- Runtimes: are not affected.
- User Interface (UI): Application Network Graph will be unavailable. User will experience an error for the following applications:
- Exchange: Customers will not be able to search newly created assets. Also when searching previously created assets may take more time than usual or even fail while the upgrade is taking place.
- Datagraph: Searching previously created assets while creating a new datagraph may take more time than usual or even fail while the upgrade is taking place.
- API Manager: Creation and application of Policy Templates will fail.
- Runtime manager: CloudHub 2.0 scheduler information won’t be available to be visualized nor modified.
- API calls: everything will work fine.
- Logs and Data: will continue to be collected.
Following maintenance downtime:
- Logs and Data: will appear as usual
- Runtimes and all services: will resume normal operation

***ATTENTION: up to 60 minutes of service interruption is expected during this maintenance window.***

We will be performing a scheduled upgrade of an internal database.
*** Service Impact Details:
** Applications:
Mocking Service
During Maintenance Downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX): Mocking Service calls from API Designer, Exchange and API Community Manager (ACM) will fail due to Mocking Service being unavailable
* API Calls: REST APIs calls for Mocking Service will not be accessible as the service will be unavailable

*** ATTENTION: up to 60 minutes of service interruption is expected. ***

We will be performing a scheduled upgrade of an internal database.
*** Service Impact Details:
** Applications:
- Anypoint API Designer
- Mocking service
- Anypoint Flow Designer
- Anypoint Exchange
- Anypoint Studio
- MuleSoft Composer and Composer for Salesforce
- Anypoint DataGraph
- Anypoint API Manager
- Anypoint API Governance
- Cloudhub
- API Catalog
* User Experience(UX): User Interface (UI) will display errors when:
- API Designer: projects are listed, opened or created.
- Mocking service: upon interaction within API Designer.
- Flow Designer: users want to list their connections or configurations.
- Exchange: assets are published, deleted, and when asset portals are read or modified. Also, when asset publication is triggered
- Studio: creating an API project, importing an API Specification from Design Center, pulling or pushing from API projects synchronized with Design Center, or downloading a RAML from Design Center to a Mule Project.
- Composer: flows are listed, opened or created.
- DataGraph: users deploy Datagraph instances, which will remain on status "on hold"
- API Manager: users submit new policies or publish new assets like API specs. Also, when users try to create a Policy Template.
- API Governance: users try to update rulesets in Exchange.
- Cloudhub: users try to create new CloudHub 2.0 schedulers.
- API Catalog: users publish their API Specifications using the command line.
* API Calls: REST API calls for asset publication won't work.
* Existing Runtimes: are not impacted.

***ATTENTION: up to 60 minutes of service interruption is expected.***

We will be performing a scheduled upgrade of an internal database.
*** Service Impact Details:
* Applications:
- Exchange
During maintenance downtime:
- Runtimes: are not affected.
- User Interface (UI): will show “Unable to complete this request while services are undergoing maintenance. Please retry after maintenance has been completed.” when doing certain operations.
- API calls: to these services will return Service Unavailable Error (503). GET Request will not be affected.
- Logs and Data: will continue to be collected.
Following maintenance downtime:
- Logs and Data: will appear as usual.
- Runtimes and all services: will resume normal operation.

*** ATTENTION: up to 10 minutes of service interruption is expected during this maintenance window for the following ***

The Audit Log in Anypoint Access Management will experience up to ten minutes of downtime while the database is upgraded during the maintenance window.
*** Service Impact Details:
* Applications:
- Audit Log
During maintenance downtime
- Audit logs may not be queryable.
Following maintenance downtime
- Old audit logs will become queryable again. New audit logs may take up to an hour before they become queryable.

*** ATTENTION: up to 60 minutes of service interruption is expected during this maintenance window. ***

We will be performing a scheduled upgrade of an internal database for email notifications
*** Service impact details:
** Applications:
Runtime Manager
API Manager
Composer
CloudHhub
During maintenance downtime:
* User Experience(UX): Email notification system will be unavailable.

*** ATTENTION: up to 90 minutes of service interruption is expected during this maintenance window for the following ***

We will be performing a scheduled upgrade of an internal message broker.
*** Service Impact Details:
* Applications:
- Runtime Manager
During maintenance downtime:
- Runtimes: are not affected.
- User Interface (UI):User will experience an error for the following applications:
- Runtime Fabrics will appear as disconnected for the duration of this maintenance window
- Flex Gateways registrations and connections will be delayed and resumed after the maintenance window is completed
- Runtimes: everything will work.
Following maintenance downtime:
- Runtime Fabrics: will appear as usual
- Flex Gateways: will appear as connected

Posted on Jan 24, 2023 - 12:44 PST
Past Incidents
Feb 1, 2023

No incidents reported today.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - This incident has been resolved.
Jan 27, 12:58 PST
Monitoring - MuleSoft engineering has identified and remediated the issue, we are out of impact and monitoring the health of our services.
Jan 27, 12:26 PST
Update - We continue working on the resolution, Runtime Fabric applications shows as disconnected intermittently, customers will not be able to manage application deployments to Runtime Fabric, while the underlying RTF is in disconnected state. Existing applications running against the Runtime Fabric will not be impacted, Customers will not be able to deploy new apps.
Composer customers will not be able to activate flows, they will appear as "Activating", already running flows are not impacted.

Jan 27, 11:11 PST
Update - MuleSoft engineering is actively looking into the problem, Runtime Fabric applications shows as disconnected intermittently, customers will not be able to manage application deployments to Runtime Fabric, while the underlying RTF is in disconnected state. Existing applications running against the Runtime Fabric will not be impacted, Customers will not be able to deploy new apps.
Jan 27, 10:29 PST
Investigating - We are currently investigating a problem on which customers will see Runtime Fabric as disconnected, customers will not be able to manage their Runtimes using Runtime Fabric.
Jan 27, 10:06 PST
Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023
Completed - The scheduled maintenance has been completed.
Jan 19, 14:47 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 10:01 PST
Scheduled - On Thursday, Jan 19, 2022 between 10AM and 3PM PDT (1PM - 6PM EDT, 5PM-10PM UTC)

New/Enhanced Feature Releases


CloudHub Logging Service Upgrade
- CloudHub logs will be updated with a new version of the logging service to improve availability and accuracy of the logs search experience for CloudHub Apps. There is no downtime and no data loss expected during the upgrade process.
- The service upgrade on EU Cloud will be completed on January 19th, 2003.
- The service on US Cloud will be rolled out in multiple phases starting January 21st, 2023 and ending on January 31st, 2023.


Bug fixes & back-end performance enhancement releases


Runtime Manager
- Internal operational updates to traffic rules
Customer Impacting / Downtime Announcement(s)

***ATTENTION: up to 60 minutes of service interruption is expected during this maintenance window.***

We will be performing a scheduled infrastructure upgrade.
*** Service Impact Details:
** Applications:
Mulesoft Composer and Mulesoft Composer for Salesforce
During Maintenance Downtime:
* User Experience(UX): Composer UI will remain accessible, Composer customers will not be able to activate new flows, existing flows will be paused for time of infrastructure upgrade and may be inaccessible (showing "Activating" or "Deactivating" in UI) during maintenance window
*** ATTENTION: up to 90 minutes of service interruption is expected during this maintenance window for the following ***


We will be performing a scheduled upgrade of an internal database for Application Network Graph
*** Service Impact Details:
* Applications:
- Exchange
- Datagraph
- API Manager
- Governance
During maintenance downtime:
- Runtimes: are not affected.
- User Interface (UI): Application Network Graph will be unavailable. User will experience an error for the following applications:
Exchange:
Customers will not be able to search newly created assets.
Searching previously created assets may take more time than usual or even fail while the upgrade is taking place.
Datagraph:
Datagraphs won’t be able to be created, modified or deleted.
API Manager:
Creation and application of Policy Templates will fail.
Runtime manager
CloudHub 2.0 scheduler information won’t be available to be visualized nor modified.
- API calls: everything will work fine.
- Logs and Data: will continue to be collected.
Following maintenance downtime:
- Logs and Data: will appear as usual
- Runtimes and all services: will resume normal operation

***ATTENTION: up to 60 minutes of service interruption is expected.***

We will be undergoing scheduled maintenance and you will experience connectivity issues. We apologize for any inconvenience caused.
*** Service Impact Details:
* Applications:
- Dataloader IO
During maintenance downtime:
- Runtimes: are not affected.
- User Interface (UI): will remain accessible but you will experience degraded response times. User data will not be affected.
- API calls: API calls will not be impacted.
- Logs and Data: will continue to be collected.
Following maintenance downtime:
- Logs and Data: will appear as usual.
- Runtimes and all services: will resume normal operation.

Jan 13, 09:58 PST
Jan 18, 2023

No incidents reported.