All Systems Operational

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Anypoint Management Center Operational
Access Management Operational
API Manager Operational
Runtime Manager Operational
API Analytics Operational
API Functional Monitoring Operational
API Governance ? Operational
Exchange Operational
Audit Log Operational
Anypoint Monitoring Suite Operational
Anypoint Monitoring Operational
Anypoint Visualizer Operational
Telemetry Exporter Operational
Anypoint Security Operational
Secrets Manager Operational
Security - Edge Operational
Tokenization Operational
Communities and Engagements Operational
API Community Manager Operational
API Experience Hub Operational
Design Center Operational
API Designer Operational
Mocking Service Operational
Runtime Services Operational
Runtime Fabric Operational
Scheduler Operational
Log Aggregator Operational
Persistent Queues Operational
Anypoint MQ Operational
Anypoint MQ - Admin - eu-central-1 Operational
Anypoint MQ - Stats - eu-central-1 Operational
Anypoint MQ - Broker - eu-west-1 Operational
Anypoint MQ - Broker - eu-west-2 Operational
Object Store v2 Operational
Object Store v2 - Stats - eu-central-1 Operational
Object Store v2 - Service - eu-central-1 Operational
Object Store v2 - Service - eu-west-1 Operational
Anypoint Partner Manager v2 ? Operational
DataGraph Operational
MuleSoft Composer Operational
MuleSoft Help Center Operational
MuleSoft RPA ? Operational
MuleSoft Intelligent Document Processing (IDP) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Anypoint Platform Release and Maintenance Window Oct 24, 2024 10:00-15:00 PDT
On Thursday, October 24, 2024 between 10AM and 3PM PDT (1PM - 6PM EDT, 5PM-10PM UTC)

New/Enhanced Feature Releases


Bug fixes & back-end performance enhancement releases



Customer Impacting / Downtime Announcement(s)



*** ATTENTION: Up to 60 min service interruption is expected during this maintenance window … ***


We will be performing an improvement on part of the platform's underlying infrastructure.
*** Service impact details:
* Applications:
- MuleSoft Intelligent Document Processing (IDP)
During maintenance downtime:
* User Experience(UX):
For customers using IDP, interactions with the service may be disrupted:
- Users may not be able to create/save/edit/publish actions
- Users may not be able to execute a document action
- Users may not be able to review execution results
- Editor executions and versioned action executions may not come back after a successful submission
The impact will be temporary and the correct state will be reflected after the maintenance window has been completed.

*** ATTENTION: up to 90 min service interruption is expected during this maintenance window … ***

We will be performing a scheduled upgrade on part of the platform's underlying infrastructure.
*** Service impact details:
* Applications:
- Runtime Manager
This interruption affects only Standalone Servers. Runtime Fabric, Cloud Hub 2.0, Flex Gateway are not impacted. During the service interruption, there will be no impact to the applications.
During maintenance downtime:
* Runtimes: are not impacted.
* User Experience(UX): For customers using Hybrid Standalone, application management capabilities of Runtime Manager may be disrupted as some servers may be disconnected and become unavailable for management. This will be temporary and the correct state of the mule application will be reflected after the maintenance window has been completed.
* API calls: API calls will not be impacted
* Logs and Data: log and metric display data will be updated during the service interruption.



*** ATTENTION: up to 10 minutes of service interruption is expected during this maintenance window for the following ***

The Audit Log in Anypoint Access Management will experience up to ten minutes of downtime while the database is upgraded during the maintenance window.
*** Service Impact Details:
* Applications:
- Audit Log
During maintenance downtime
- Audit logs may not be queryable.
Following maintenance downtime
- Old audit logs will become queryable again. New audit logs may take up to an hour before they become queryable.
Posted on Oct 14, 2024 - 14:45 PDT
Past Incidents
Oct 15, 2024
Retroactive Post: MS Access Management issue impacting multiple services
Resolved - We experienced a performance degradation that, upon detailed analysis, was declared an incident retroactively. Our team implemented a solution that successfully improved performance and stability. Continuous monitoring has confirmed that the service remains stable with no ongoing issues. We are committed to understanding and learning from this incident. A thorough investigation will be conducted to identify the root cause, and contributing factors, and develop effective preventative measures for the future. We apologize for any inconvenience this may have caused and appreciate your understanding as we strive to uphold and improve the reliability of our services.
Oct 15, 08:59 PDT
Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Anypoint Platform Release and Maintenance Window
Completed - The scheduled maintenance has been completed.
Oct 10, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 10:00 PDT
Scheduled - On Thursday, October 10, 2024 between 10AM and 3PM PDT (1PM - 6PM EDT, 5PM-10PM UTC)

New/Enhanced Feature Releases


Bug fixes & back-end performance enhancement releases


Customer Impacting / Downtime Announcement(s)


*** ATTENTION: Up to 60 minutes of service interruption is expected during this maintenance window ***

We will be performing a scheduled upgrade of an internal database for Anypoint Secrets Manager
*** Service impact details:
* Applications:
- Runtime Manager
- API Manager
- Partner Manager
- Anypoint Security (All components)
- Design Center (API Designer and Design Center Projects)
- Anypoint Monitoring
- MuleSoft Composer

During maintenance downtime:
* User Experience(UX): Anypoint Secrets Manager will be unavailable. User will experience an error for the following applications:
Anypoint Secrets Manager: Customers will not be able to manage secret groups and secrets.
Runtime Manager: Customers will not be able to deploy a new mule application, create a new Runtime Fabric instance, Private Space instance and Tokenization Service.
API Manager: Customers will not be able to add or update APIs using Mule Gateway or Flex Gateway.
Partner Manager: Customers will not be able to create or update endpoints, nor they will be able to deploy new message flows. Also they won’t be able to run template upgrades.
Anypoint Security: Customers will not be able to create or update their security-edge instance and tokenization service.
Design Center: Customers will not be able to perform activities involving Anypoint Secrets Manager.
Anypoint Monitoring: Customers monitors that are using Anypoint Secrets Manager integration in their monitor will fail.
MuleSoft Composer: Customers will not be able to activate flows. Existing flows may also be impacted if it stores or retrieves secrets from Secrets Manager.
* API calls:
Invoking Anypoint Platform APIs that use Anypoint Secrets Manager will fail.
* Existing Runtimes: are not impacted.
* Following maintenance downtime:
Anypoint Secrets Manager will function as usual

*** ATTENTION: up to 45 minutes service interruption is expected during this maintenance window ***

We will be performing a scheduled upgrade on part of the platform's underlying public key infrastructure.
*** Service impact details:
* Applications:
- Runtime Fabric and CH2 spaces
- Anypoint Monitoring
- Flex Gateway
- RPA

During maintenance downtime:

* Runtimes: are not impacted.
* User Experience(UX):
1. Existing Runtime Fabric agents cannot rotate the PKI certificate. New Runtime Fabric installation cannot be created.
2. Anypoint monitoring agent will not be able to renew its mTLS certificate.There is no impact to the usage of existing mTLS certificate to ship the metrics to the Anypoint platform, unless the certificate expires during the maintenance window.
3. mTLS certificate for existing Flex Gateway instances cannot be renewed. Existing Flex Gateway instances cannot be deleted. New Flex Gateway instance cannot be created.
4. RPA manager will only be affected if its multi-tenant infrastructure needs to be expanded to fulfill a new provisioning request during the maintenance window.

* API calls: API calls will not be impacted


Customer Impacting / Downtime Announcement(s)

***ATTENTION: up to 15 minutes of service interruption is expected.

We will be performing a scheduled upgrade of an internal database.
** Service Impact Details:
* Applications:
- MuleSoft Intelligent Document Processing (IDP)
During maintenance downtime:
* User Experience(UX):
- Users may not be able to create/save/edit/publish actions
- Users may not be able to execute a document action
- Users may not be able to review execution results
- Editor execution may not come back after a successful submission
* API Calls: Published document action may not be able to complete execution.
Sep 30, 12:34 PDT
Oct 9, 2024
Service Degradation
Resolved - This incident has been resolved.
Oct 9, 14:54 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 14:02 PDT
Identified - A bug has been identified that prevents re-deployments of CloudHub 2.0 applications on 4.4.0 using the Mule Maven Plugin. A fix is being actively developed and tested
Oct 9, 11:28 PDT
Update - We are continuing to investigate this issue.
Oct 9, 10:06 PDT
Investigating - We are aware of a feature degradation that may impact you and are currently working on a solution to resolve user impact. During a feature degradation, certain features are unavailable or run at less than optimal performance. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Oct 9, 09:18 PDT
Oct 8, 2024

No incidents reported.

Oct 7, 2024
Service Degradation
Resolved - As of 9:01 AM PT the issue has been resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout this process. Our team has worked diligently to address and mitigate the situation to ensure the stability and reliability of our services.
Oct 7, 10:08 PDT
Monitoring - Engineering teams have implemented a fix and we are monitoring the services. [if action from customer is needed]
Oct 7, 09:24 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 7, 08:49 PDT
Update - We are investigating a potential cause of the issue.
Oct 7, 07:40 PDT
Investigating - Runtime Edge Release not available for new deployments or existing application updates on Cloudhub 1.0 and Cloudhub 2.0. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
Oct 7, 06:37 PDT
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

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