All Systems Operational

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This is the Status Page for the EU1 Region. For other regions, please follow these links:

US: https://status.mulesoft.com/
Gov: https://gov-status.mulesoft.com/

Anypoint Management Center Operational
Access Management Operational
API Manager Operational
Runtime Manager Operational
API Analytics Operational
API Functional Monitoring Operational
API Governance ? Operational
Exchange Operational
Audit Log Operational
Anypoint Security Operational
Secrets Manager Operational
Security - Edge Operational
Tokenization Operational
Communities and Engagements Operational
API Community Manager Operational
API Experience Hub Operational
Design Center Operational
API Designer Operational
API Mocking Service Operational
Runtime Services Operational
Runtime Fabric Operational
Scheduler Operational
Log Aggregator Operational
Insights Operational
Persistent Queues Operational
Anypoint MQ Operational
Anypoint MQ - Admin - eu-central-1 Operational
Anypoint MQ - Stats - eu-central-1 Operational
Anypoint MQ - Broker - eu-west-1 Operational
Anypoint MQ - Broker - eu-west-2 Operational
Object Store v2 Operational
Object Store v2 - Stats - eu-central-1 Operational
Object Store v2 - Service - eu-central-1 Operational
Object Store v2 - Service - eu-west-1 Operational
Anypoint Partner Manager v2 ? Operational
Anypoint Visualizer Operational
DataGraph Operational
MuleSoft Composer Operational
MuleSoft Help Center Operational
MuleSoft RPA ? Operational
Anypoint Monitoring Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EU: On Thursday, June 6, 2024 between 10AM and 3PM PDT (1PM - 6PM EDT, 5PM-10PM UTC)

New/Enhanced Feature Releases



Bug fixes & back-end performance enhancement releases


- Composer Webserver improvements
Minor configuration changes to improve stability of the platform (no downtime or degradation anticipated)


Customer Impacting / Downtime Announcement(s)

***ATTENTION: up to 1 hours of service interruption is expe
cted during this maintenance window.***

We will be performing database maintenance.
*** Service Impact Details:
** Applications:
- Anypoint Monitoring
- Runtime Manager
During Maintenance Downtime:
- Anypoint Monitoring might not be available during downtime
- Unable to deploy a new application or redeploy an existing application on CloudHub 2.0 using the Runtime Manager UI, API and CI/CD tools.
- Unable to install Anypoint Monitoring Agent for new/existing Hybrid Runtime Servers during the maintenance window.
- New deployments/redeployments will be impacted, but only for customers who are on RTF v2.6.2 or higher. On older RTF versions, the sidecar version is picked directly from the RTF helm chart

Posted on May 24, 2024 - 14:19 PDT
Past Incidents
May 27, 2024

No incidents reported today.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024
Completed - The scheduled maintenance has been completed.
May 23, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 10:00 PDT
Scheduled - On Thursday, May 23, 2024 between 10AM and 3PM PDT (1PM - 6PM EDT, 5PM-10PM UTC)

New/Enhanced Feature Releases


*** ATTENTION: Starting phased release of Audit Log feature: Query results will return versioned object information that was captured when the audit log was generated. ***

Audit Log will not experience any downtime.
*** Service Change Details:
* Applications:
- Audit Log
Upcoming changes
- Until now, Audit Logs would refer to objects using their latest information.
Starting now, we'll do a phased release of a feature where query results will have versioned object information to reflect object state captured at the time of log generation.
The query results will have no breaking change in the data model.
We expect the phased release to be complete in a week.
See usage example (https://anypoint.mulesoft.com/exchange/portals/anypoint-platform/f1e97bc6-315a-4490-82a7-23abe036327a.anypoint-platform/audit-log-query-api/minor/1.0/console/documentation/%23179/) on how to opt in to this new feature to try it now, before it is made the default.

Customer Impacting / Downtime Announcement(s)


*** ATTENTION: up to 60 minutes of service interruption is expected during this maintenance window. ***

We will be performing a scheduled upgrade of an internal database.
*** Service Impact Details:
** Applications:
API Functional Monitoring
During Maintenance Downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX): API Functional Monitoring tests will not be fully shown, executed or scheduled while AFM services are unavailable
* API Calls: REST APIs calls for AFM executions, analytics and scheduled tests will not be accessible as the services will be unavailable

*** ATTENTION: up to 20 minutes of service interruption is expected during this maintenance window. ***

We will be performing a scheduled upgrade of an internal database.
*** Service Impact Details:
** Applications:
API Governance
During Maintenance Downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX): API Governance won't show any profile information while the services are unavailable
* API Calls: REST APIs calls for retrieving profiles and reports will not be accessible as the services will be unavailable

*** ATTENTION: up to 30 minutes of service interruption is expected during this maintenance window. ***

As part of our efforts to enhance our resiliency, performance and availability we are upgrading the database infrastructure. Consequently, there may be an impact on the create/update functionality for applications, notifications for a duration of up to 30 minutes.
*** Service Impact Details:
* Applications:
- Runtime Manager
- API Manager
- Design Center
- Scheduler
- Notifications
During maintenance downtime:
- Runtimes: will not be impacted
- User Interface (UI): Deploying and updating CloudHub applications will not be achievable for up to 30 minutes.
- API calls: Deploying and updating CloudHub applications will not be achievable for up to 30 minutes.
- Design Center: Design Center test experience will be degraded for up to 30 minutes.
- Scheduler: Application schedules can be delayed by up to 30 minutes.
NotificationsCloudHub notifications and custom notification in runtime will be will not be created/triggered up to 30 minutes
- Logs and Data: will not be impacted
Following maintenance downtime:
- User Interface (UI): Deploying and updating CloudHub applications will work as usual.
- API calls: Deploying and updating CloudHub applications will work as usual.
- Design Center: Design Center test experience will be as usual.
- Scheduler: Application schedules will resume again.
Notifications: CloudHub notifications and custom notification in runtime will work as usual.
- Logs and Data: will work as usual.

*** ATTENTION: up to 30 minutes of service interruption is expected during this maintenance window. ***

We will be doing a scheduled upgrade on Design Center's API Designer infrastructure.
*** Service Impact Details:
* Applications:
- API Designer
During maintenance downtime:
- API Designer: projects edition and creation will be affected.
Following maintenance downtime:
- API Designer: operation on projects (edition and creation) will work as usual.

*** ATTENTION: up to 3 hours of service interruption is expected during this maintenance window. ***

We will be performing a scheduled upgrade of an internal database.
*** Service Impact Details:
* Applications:
- API Manager
During maintenance downtime:
- Runtimes: are not affected.
- User Interface (UI): will show “Unable to complete this request while services are undergoing maintenance. Please retry after maintenance has been completed.” when doing certain operations.
- API calls: to these services will return Service Unavailable Error (503). GET Requests will not be affected.
- Logs and Data: will continue to be collected.
Following maintenance downtime:
- Logs and Data: will appear as usual.
- Runtimes and all services: will resume normal operation.

*** ATTENTION: up to 45 mins of service interruption is expected during this maintenance window. ***

We will be performing a scheduled upgrade of our database.
*** Service Impact Details:
* Applications:
- Runtime Fabric
- Private Space
- Tokenization Services
- Runtime Manager
During maintenance downtime:
- User Interface (UI):
Runtime Fabric: Unable to view or edit existing runtime fabrics and create a new fabric
Tokenization: Unable to create or edit tokenization services
Security: Unable to add or edit Tokenization Formats & Security Policies
Private Space: Unable to view or edit existing Private Spaces and create a new Private Space.
Applications: Unable to list applications for any Runtime targets. Unable to load, modify, and deploy applications that have Runtime Fabric or Cloudhub 2.0 as their deployment target.
- API calls:
Tokenization APIs will not be functional
Security fabric Edge APIs for Runtime Fabrics inbound traffic configuration will not be functional
CH2 APIs for creating/managing private spaces will not be accessible
Runtime fabric APIs for creating/managing runtime fabrics will not be functional
Application Manager APIs for creating/managing applications for Cloudhub 2.0 and Runtime Fabric targets will not be functional
Following maintenance downtime:
- User Interface (UI): Runtime fabric, tokenization, and private space management will work as usual.
- API calls: Runtime fabric, tokenization, and private space management will work as usual.

*** ATTENTION: up to 30 minutes of service interruption is expected during this maintenance window. ***

We will be doing a scheduled upgrade on part of the platform underlying infrastructure.
*** Service Impact Details:
* Applications:
- Composer
During maintenance downtime:
- Composer UI will be intermittently inaccessible including Flow editor and Run History. Activating new flows may fail intermittently. Existing Runtimes will be not impacted
Following maintenance downtime:
- Composer functionality will resume normal operations.

*** ATTENTION: up to 45 minutes service interruption is expected during this maintenance window. ***

We will be performing a scheduled upgrade on part of the platform's underlying public key infrastructure.
*** Service impact details:
* Applications:
- Runtime Fabric and CH2 spaces
- Anypoint Monitoring
- Flex Gateway
- RPA
During maintenance downtime:
* Runtimes: are not impacted.
* User Experience(UX):
1. Existing Runtime Fabric agents cannot rotate the PKI certificate. New Runtime Fabric installation cannot be created.
2. Anypoint monitoring agent will not be able to renew its mTLS certificate.There is no impact to the usage of existing mTLS certificate to ship the metrics to the Anypoint platform, unless the certificate expires during the maintenance window.
3. mTLS certificate for existing Flex Gateway instances cannot be renewed. Existing Flex Gateway instances cannot be deleted. New Flex Gateway instance cannot be created.
4. RPA manager will only be affected if its multi-tenant infrastructure needs to be expanded to fulfill a new provisioning request during the maintenance window.
* API calls: API calls will not be impacted

*** ATTENTION: up to 60 minutes of service interruption is expected during this maintenance window. ***

We will be performing a scheduled upgrade of an internal database for Anypoint Secrets Manager
*** Service impact details:
* Applications:
- Runtime Manager
- API Manager
- Partner Manager (both v1 and v2)
- Anypoint Security (All components)
- Design Center (Flow Designer, API Designer and Design Center Projects)
- Anypoint Monitoring
- MuleSoft Composer
- MuleSoft Composer for Salesforce
During maintenance downtime:
* User Experience(UX): Anypoint Secrets Manager will be unavailable. User will experience an error for the following applications:
Anypoint Secrets Manager: Customers will not be able to manage secret groups and secrets.
Runtime Manager: Customers will not be able to deploy a new mule application, create a new Runtime Fabric instance, Private Space instance and Tokenization Service.
API Manager: Customers will not be able to add or update APIs using Mule Gateway or Flex Gateway.
Partner Manager: Customers will not be able to create or update endpoints, nor they will be able to deploy new message flows. Also they won’t be able to run template upgrades.
Anypoint Security: Customers will not be able to create or update their security-edge instance and tokenization service.
Design Center: Customers will not be able to perform activities involving Anypoint Secrets Manager.
Anypoint Monitoring: Customers monitors that are using Anypoint Secrets Manager integration in their monitor will fail.
MuleSoft Composer: Customers will not be able to create a new workflow. Existing workflows may also be impacted if it stores or retrieves secrets from Secrets Manager.
MuleSoft Composer for Salesforce: Customers will not be able to activate the workflow
* API calls:
Invoking Anypoint APIs that use Anypoint Secrets Manager will fail.
* Existing Runtimes: are not impacted.
* Following maintenance downtime:
Anypoint Secrets Manager will function as usual

*** ATTENTION: up to 2 hours of service interruption is expected during this maintenance window. ***

We will be performing database maintenance.
*** Service Impact Details:
** Applications:
- Anypoint Monitoring
During Maintenance Downtime:
- Anypoint Monitoring might not be available during downtime

*** ATTENTION: up to 15 minutes of service interruption is expected during this maintenance window. ***

We will be doing a scheduled upgrade on part of the platform underlying infrastructure.
*** Service Impact Details:
* Applications:
- RPA Manager
During maintenance downtime:
- RPA manager No data loss is expected for any tenant. Execution of RPA processes may fail intermittently as the infrastructure upgrade is in progress.
Following maintenance downtime:
- RPA manager will resume normal operations.

May 15, 05:11 PDT
May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024
Resolved - This incident has been resolved.
May 14, 12:22 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 12:07 PDT
Identified - This issue has been identified and a fix is being implemented.
May 14, 11:51 PDT
Investigating - We are currently investigating an issue with managing applications from the Application page of Runtime Manager.
May 14, 11:34 PDT
May 13, 2024

No incidents reported.